Many of our clients need ongoing support on a regular basis or have the occasional big project that may require a significant amount of labor. As an added benefit to them, we offer discounted hourly rates for prepaid blocks of time. Each contract holder is entitled to high priority computer service at the rates listed below. The contract guarantees that a technician will begin resolving a problem within two business days of receiving a service request. If this guarantee is not met, the requested service will be completed without using any of the contract holder’s remaining contract hours.